Compliments | Lindsay Saker Johannesburg | Customer Satisfaction

Compliments

 
Here you will find just a few of the comments we receive from our happy customers.
 
We value these compliments and strive to improve our service offering at all times.
 
 
Client: Chris Slabbert
Staff Member: Zain Iqbal
Date: 05 May 2015
Subject: New Golf 7
 
Dear Zain

Now that I have taken delivery of my new Golf 7 1.4 TSI C/Line DSG I would like to thank you very much for your excellent service.
Right from the placing of the order on 9 April 2015 until I took delivery on 2 May 2015 you kept me fully informed every step of the
way. The unveiling of the car was a real treat.
The car is exactly in accordance with the specification and includes exactly all the optional items which I had specified and for this I thank you.
I am very pleased and delighted with the car.
I also wish to thank you for the further time you spent with me today explaining a number of things which were not clear to me.
Your wonderful service is greatly appreciated so once again thank you.
Thanks also to Lindsay Saker Mooi Street for selling me this lovely car. 
 
Client: Mr P Moodley 
Staff Member: Ronald Naidoo
Date: 29th April 2015
Subject: CSI Feedback
 
RONALD NAIDOO, THE SALESPERSON THAT I DEALT WITH, WAS EXCEPTIONAL. HE KEPT ME UPDATED THROUGHOUT THE PROCESS, HELPED ME SELECT A VEHICLE THAT SUITED MY NEEDS AND WAS VERY PROMPT TO RESPOND TO ANY COMMUNICATIONS. HE WAS FRIENDLY AND VERY PROFESSIONAL, AND HE ALWAYS PROMPTLY PROVIDED THE INFORMATION THAT I NEEDED.
 
Client: Colin Stephen 
Staff Member: Lebo and Azsha Dee
Date: 1st March 2015
Subject: Service Excelence/ Lebo and Azsha Dee
 
Sir,

About a week ago I called into your company asking to speak to a new car Salesman. I was put through to Mr. Lebo. I am ever so grateful that I was put through to Lebo. From day one Lebo as been outstanding. He was patient and kind in all my conversations regarding my new purchase. He always called me, updating me on the progress on the preparation to get the new vehicle . He was always available to take my calls and give me feedback.
I have bought many new cars from different dealerships in my time and have never experienced service like the service I got from Lebo.
Finally on Thursday I was called by Lebo stating that my car will be ready on Friday the following day at 11am.
I was at the garage by 3pm met by Lebo. Once again service was outstanding. He was ready to meet me and take me through the process before taking delivery of my car.

He then directed me to a lady Azsha Dee. Her approach was kind and polite. She made me feel so comfortable. She explained the legal aspects of the contract to me. We had a joke or two in between. What an amazing person. She was so professional and friendly . When I left Lindsay Saker I felt so good dealing with these two people.

Finally Mr. Sicdat I have no doubt that these two individuals are assets to your company. I wish them well in your company and hope that they have a bright and successful career ahead. I will always recommend my friends and family to deal with these two individuals .

Please convey my heart full thanks and appreciation to Lebo and Azsha Dee.

From a Happy Customer.
 
Client: Monique Bezuidenhout 
Staff Member: Zain and Azsha- Dee
Date: 14th February 2015
Subject: Compliment
 
Hi Guys,

I just wanted to let you know that I took delivery of my new Polo Vivo yesterday(12/02/2015) from your branch and that I have never had customer service like I received from Zain and Azsha- Dee. It was the first time ever that I bought a car and they made it a smooth and easy process for me, they are totally amazing. Please can you pass on my sincerest THANK YOU to the 2 of them, Great job, they are a sure asset to your branch.

Oh and by the way, I love my new car! 
 
Client: Tamsin Ernst
Staff Member: Zain
Date: 9th February 2015
Subject: Baie Dankie!!!
 
Goeie more Gert

Ek hoop dit gaan goed!
Ek wil net ‘n baie baie GROOT dankie sê aan jou en die “Lindsay Saker Mooi Street” span!!! Ek het baie lank terug sulke goeie diens ontvang!!!!!! Feizel en veral Zain, het so baie gehelp deur die laaste week!!!!
Weereens, baie dankie aan jou ook vir al die hulp en reelings wat met Feizel/Zain getref is in verband met my nuwe voertuig en die awesome afslag wat jul my gegee het!!
Ons het Saterdag my karretjie opgetel en terwyl ons daar was het my man die Tiguan raak gesien!! Daar was een wat op die vloer gestaan het (charcoal kleur) – dink n 2l diesel wat nou op special is! Hy was so beindruk met die uitsteekende diens wat ek ontvang het – en dit is n stunning kar - dat hy alreeds n R1000.00 “holding deposit” neergesit het vir daai spesifieke voertuig! 
Soos met Zain bespreek, wil hy graag sy Toyota Hilux (2013 D/C 4x4) inruil daar by julle. Ons wil graag ‘n goeie inruil waarde kry op die bakkie en dan die Tiguan vat. Ons weet sommer ons gaan die selfde great diens ontvang!!  Ek glo Zain en Heinrich (my man) sal dan verder reelings tref vir die week!
Weereens – baie baie groot dankie vir alles!!! Ek is verskriklik tevrede met my nuwe karretjie!!!!
 
Client: Fayyaad Biscombe
Staff Member: Thabani
Date: 14th January 2015
Subject:Thabani
 
Hi Feizel

Firstly, please pass on my apologies to Thabani for sending this email across so late – I suggested he give me your email address so I could send you this note but last year was very rough one for me so it clearly fell through the cracks.

Nonetheless, I thought I’d send across anyway as I really do believe he deserves the recognition. I’ve been using your dealership for many years, mainly for car services but I’ve also bought my first GTi 6 from you.

I’m sure you’ll recall there was a period when the service at your dealership was extremely poor (maybe before your time) and I’m relatively certain I was one of many unhappy customers. At the time Thabani was the driver who drove me to and from work. I recall thinking how Thabanai struck me as an extremely capable person and was very happy to see him being promoted when I returned a bit later. Not only that, Thabani is one of the best service advisors I’ve dealt with – he’s attentive, follows up, communicates clearly and is a pleasure to deal with. I think your management team also must be commended for identifying his abilities.

Thanks again for the good service, I hope this note will go some way to recognise Thabani for the way he goes about his job.
 
Client: Joyce Maseko
Staff Member: Carol Mkansi
Date: 10th December 2014
Subject: Appreciation
 
Good day,

Many people believe in complaining either than appreciating , I would like to bring to your attention the excellent service that we as customers’ that were waiting for a lift after dropping cars for service, Carol Mkansi went all out to assist . i give her 11/10.
 
Client: Valencia Saal
Staff Member: Danny Tshetlo
Date: 26th November 2014
Subject: Compliment
 
Good Morning Danny
 
I would like to take this opportunity to thank You for the great service that you provided,
 
You really tried your best to turn a not to good situation (delay with car coming) into a great one
 
I believe you out done yourself , ensured I am happy as a client at the end of the day and for that I believe you deserve a compliment
 
I look forward to doing lots more business with you in future as well as referring people I know
 
Client: Kelvin
Staff Member: Ronald
Date: 12th November 2014
Subject: Thank you
 
Dear Ronald

Just a courtesy mail to say thank u for helping us purchase a new vehicle .
Wishing u and vw everything of the best …………….
 
Client: Richard Baak
Staff Member: Gilbert Lebopa
Date: 12th November 2014
Subject: Awesome Service - Johannesburg Branch
 
Hi,
 
I would just like to compliment the staff of the Johannesburg Lindsay Saker VW branch for the awesome service they deliver, in particular Gilbert Lebopa and the service team. I have never had an issue with them, unlike with one of the other Lindsay Saker branches I have been to. They know what they are talking about and are always in contact with me throughout the day regarding the service of my car. I am always happy to drive a bit further for great service.
 
Thank you for the great service and also the great coffee.
 
Client: Shaun Govender
Staff Member: Gilbert
Date: 22nd October 2014
 
I just have to compliment my service advisor Mr Gilbert. He was excellent”.
Please be so kind to pass this compliment on.

 
Client: Michael
Staff Member: Dianne, Trevor & Gilbert
Date: 21st August 2014
 
Dear Dianne, Trevor & Gilbert,

It may well be that there has never been a team anywhere in the global
World of Volkswagen more committed to service excellence than I found the
case with your Service Department. My gratitude is deep and runs-over.

Starting with Dianne’s reassurance that Lindsay Saker HQ would to not
disown the problems pertaining to the engine replacement in my Polo 1.2TDI
BlueMotion, then Trevor’s willingness to take the risk of accepting ownership
of the problem, then to Gilbert’s seeing the matter through. All these and
much, much more have been pivotal in my experience. VW makes the finest
cars, it is a most positive thing to have the assurance that there is just as
capable and willing a team to maintain the cars at that superior technical
level as purposed in the original design and manufacture.

It is correct that not all the difficulties were permanently solved. This is by no
means a reflection on the service department and workshop at Mooi Street.
As a technical person myself, I know only too well the intractable
consequences of a job not done well the first time (especially by somebody
else).

Of particular note is Gilbert's approach with his candid, warm, open and
unaffected sincerity that never failed to make me comfortable to report
difficulties as often as were discovered. After having been pushed away from
my 1st love in motoring by the ordeal, Gilbert helped me find my way back.
Had it not been for such, I should not now be enjoying the pinnacle of
Volkswagen’s 40yr technical genius, the Golf 7. What a car!
 
Client: Gugu Mabuza
Staff Member: Trevor Naidoo
Date: 19th August 2014
Subject: THANK YOU!!!!!!!!!

Hi Trevor,
 
Thank you for the exceptional service  You have exceeded my expectations and won me over and retained me as a client of Lindsay Saker – Mooi Street.
Keep up the excellent service.
 
Client: Rolean Satisfied
Staff Member: Marlon Dickinson & Ronald Denver Naidoo
Date: 31th July 2014
Subject: VEHICLE HANDOVER 31 JULY 2014 09:00am

Good day All

Marlon couldn’t have said it better!!! we received excellent service from all of you ,and we were blown away with
the kindness from everyone in this regard Ronald thanks for making it easy for us to know that this is the best choice we have made. Keeping us informed through out the process ,We hope that you get all the recognition you need for them to know that you are the Best Sales person and that selling us the car was not the only thing you did
you made it easy for us to know the product and understand what we wanted ,and an extended thank you to Zain , Azsha for their assistance with the paper work/contract you guys were all awesome !!!!!!!

 
Client: Jude Donnelly
Staff Member: Theo & Andre
Date: 18th July 2014
Subject: Service on my Golf reg 005 J M D GP

Good morning , I must thank your service department for excellent service , I must thank Theo and Andre . You have a great team of guys they kept me inform on my vehicle , which I never got before , keep up the good work , this is what I call service.
Best regards
Jude Donnelly
 
Client: Evan Brand
Staff Member: Zain Iqbal & Azsha Dee Cartwright
Date: 14th July 2014
Subject: Polo 1.6 - Vehicle Handover

Good morning
I would just like thank you for the exceptional service this morning..
Keep up the good work.
 
Client: Mohammed
Staff Member: Trevor and Thabane
Date: 11th April 2014
Subject: Excellent Service
 
I have received the most excellent service one could ask for from VW lindsaysaker JHB. Better than any other that I have dealt with. A big thank you to Feizel,Modise, Trevor and Thabane for the excellent service. Keep it up guys, much appreciated.

Client: David Millard
Staff Member: Gilbert Lebopa
Date: 12th March 2014
Subject: GILBERT LEBOPA EXCELLENT SERVICE AGAIN
 
Good day Faisil

Just a mail to compliment you on the outstanding service I received from Gilbert Lebopa last week. He really does go the extra mile and offers consistently good service every time. I have said this to your head office again and thought you should know. Well done Gilbert.

Client: Linette Els
Staff Member: Danie, Robbie, Lebo
Date: Febuary 2014
Subject: Thank You
 
Hi Feizel,

I just wanted to let you know that I am so chuffed with my car and I received such  fantastic service from Lindsay Saker, Mooi Street.
Danie Vermaak, Robbie Stewart and F&I, Lebo Modikoe were all extremely competent and helpful.
So appreciate it.  

Client: George Mbaya
Staff Member: Trevor
Date: Febuary 2014
Subject: Wonderful Service
 
Good Day Trevor,

I take this opportunity to thank you and your Team at Johannes burg VW Mooi street for the Wonderful Service that you offer to us , your clients.
The Advice and services received from Thabang one of your service team was really Amazing. I wish to thank Andre as well.
Yourself as a manager you go Extra mile to make sure that clients are happy. Please keep it up you make us  proud owners of VW Vehicles which are a great experience to drive and they are part of our lives. A big THANK YOU.

 
 Client: Mr De Smidt
Staff Member: Gilbert Lebopa
Date: 27th Febuary 2014
Subject: Dealer Compliment - Mr De Smidt - 5903255054 
 
Mr De Smidt said that Gilbert is an excellent example of customer excellence. Gilbert always goes the extra mile.
Client: Mzax
Staff Member: Thabang / Trevor
Date: 21st February 2014
Subject: Thank You
 
I received a wonderful  service at VW Johannesburg Mooi Street for Thabang and Manager Trevor. the guys work like magic to provide top class service. They welcomed me and offered good advise and service when other shops let me down, they sorted me out immediatley. thank you guys, you are my No 1 dealer in the world.
 
 
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